Frequently Asked Questions

Q: What is Momento?

A: Momento scans your photo library & automagically creates stunning GIFs. Add filters, stickers, text and amazing effects & easily share with your family and friends.

Q: Why I don't see all my photos in Momento?

A: Momento automatically detects some photos that are similar and creates a GIF from them, it will only show those photos.

Q: How can I remove the Momento watermark?

A: To remove the watermark you need to be subscribed to Momento Premium.

Q: What is Ultra HD GIF, Video or Live Photo?

A: Ultra HD GIF, Video or Live Photo will maintain the maximum resolution possible.

Q: How can I hide a Moment from the main screen?

A: Long press on a specific Momento to hide it.

Q: How do I share a GIF on Instagram?

A: To share a GIF on Instagram you must use the Share functionality of Momento and choose Instagram or Save as Video and share it.

Q: Why when I share the Moments on iMessage/WhatsApp/Twitter/WeChat the quality is poor?

A: Sometimes other platforms compress GIFs to reduce their size and cause decreased quality.

Q: How to cancel an App Store subscription?


Q: How to get a refund for iTunes or App Store purchases?