Frequently Asked Questions

Q: What is Momento?

A: Momento scans your photo library & automagically creates stunning GIFs. Add filters, stickers, text and amazing effects & easily share with your family and friends.

Q: Why I don't see all my photos in Momento?

A: Momento automatically detects some photos that are similar and creates a GIF from them, it will only show those photos.

Q: How can I remove the Momento watermark?

A: To remove the watermark you need to be subscribed to Momento Premium.

Q: How can I disable the crop of the GIF and keep the original aspect ratio of the photos/video?

A: Use the crop button in the Editor, make sure to use it before you apply stickers, text, zoom or GIPHY.

Q: What is UHD GIF, Video or Live Photo?

A: Ultra HD GIF, Video or Live Photo will maintain the maximum resolution possible.

Q: How can I hide a Moment from the main screen?

A: Long press on a specific Momento to hide it.

Q: How do I share a GIF on Instagram?

A: To share a GIF on Instagram you must use the Share functionality of Momento and choose Instagram or Save as Video and share it.

Q: How do I share a GIF on Facebook?

A: To share a GIF on Facebook you must use the Share functionality of Momento and choose Facebook.

Q: Why when I share the Moments on iMessage/WhatsApp/Facebook/Twitter/WeChat the quality is poor?

A: Sometimes other platforms compress GIFs to reduce their size and cause decreased quality.

Q: How to cancel an App Store subscription?

A: https://www.imore.com/how-to-cancel-app-store-subscription-ipad-iphone-mac-apple-tv

Q: How to get a refund for iTunes or App Store purchases?

A: https://www.imore.com/how-to-get-refund-itunes-app-store

Please write us to ios@momentogifs.com for any other questions.